Frequently Asked Questions

"Help!  My machine is broken, what do you need to know about my computer?"

Try to tell me as accurately as possible what the last thing you did before you started having problems. Did you install new software or hardware? Did the power go out when it was rebooting?

"Okay, I'm going to bring my computer to you.  What else do I need to bring with me when I drop it off?"

Just your PC.  I don't need the monitor, keyboard or mouse. If you bring your laptop, bring your charger. If your battery goes dead I can not complete the necessary work. Also bring any software media that came with your computer.  If you have license keys, bring those too.

"Well, where do I bring my broken PC?"

My address can be found here >  Contact Us

"Alright, what are your hours?"

Monday - Friday 7:30am to 4:00pm

"So, how long will it take for you to fix my computer?"

Depending on what is wrong with it and if there are parts that need to be ordered. Remember too, It depends on how many other computers I may be working on.  I can give you a more accurate time when you drop off your machine.  Usually,  once parts are received, I can return your system in a day or two.

"Hey!, why did you have to order the parts for my computer, don't you have an inventory of parts?"

I keep no parts on hand.  I order all parts needed for repairs, or pick them up locally at a computer warehouse.

"What can I do to protect my computer from viruses and spyware?"

A good combination of an anti-virus and spyware software is the best way.  Keeping the virus definitions up to date also is a good thing.  If you casually use your laptop or desktop system, lets say twice a week and it's normally off the rest of the time, your virus definitions are probably out of date. I recommend you always check that they are up to date before browsing the web.

"What if you come to my house/business to work on my computer but can't fix it?"

If I can not repair your computer on site, I'll take your computer back to my office and repair it.  There will be no charge for an on site visit. I will also deliver the computer back to you at no additional cost.